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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below:
 
Keepsake Candles, Inc.
263 CR 3022
Bartlesville, OK 74003
 
If your shipment arrived damaged, please contact Keepsake Candles within 10 days of receipt of package by calling (888) 636-0351.